So… creating an account is simple, safe, and let’s you re-order more quickly in the future. Sounds like a great idea!
If you do have questions or concerns about your order you can contact us through our website. It is helpful if you reference your Order # (or provide as much detail about the order as possible if you don’t have the Order #) when you contact us to speed up our reply. Our 100% Satisfaction Guarantee begins on the day your gift ships and you need to contact us with any problems within 30 days of this shipping date.
PLEASE NOTE: We don’t store your credit card information. Once you complete the transaction on our store the amount is “authorized” on your credit card… which, basically, means the full amount of your order is being “held” on your credit card. When your order is ready to ship, we then “capture” the funds from your credit card (or PayPal). This is standard practice in the industry an ensures that the funds are available when we ship your order, while also ensuring your aren’t paying for anything until it is read to ship.
And, when Charlie was on death row in Tennessee because someone shot him in the leg, we adopted him, got him the best medical care possible and added him to the family. The Flower Power Sisters immediately became known as Charlie’s Angels!
We have a black, yellow, and chocolate lab running around the company making sure every batch of cookies is hand-baked to perfection and that there are no quality-control incidents!
While we aren’t able to partner directly with all dog organizations, we do place a special emphasis on helping groups that help dogs live better lives. We don’t restrict ourselves to dogs, though — we are very interested in helping organizations who work to end animal suffering and increase compassion in our world.
We are also active and significant financial supporters of the MSPCA and PETA.
For all customers who are returning customers from our old website (prior to Spring 2013), your username will be the same as your email address. If you need help with your password, see this FAQ.
You will get an email with help on accessing your account with a new password and then you can change that password to something you want!
Please note: for those of you who are returning customers from the old website, your username is the SAME as your email address.
We will bake, package and ship your order on the day you’ve selected! Of course, your credit card (or PayPal) will not be charged until your order is ready to ship. You will receive a confirmation email and tracking information (if available) on the day your gift ships so you know we have taken care of sending a box of goodness for you!
However, there are certain dates on the calendar that will not be available for you to select. These days are not possible as shipping dates because we are unable to ship your gift on that day. Usually, this occurs when our baking capacity for a specific day has been maxed out. For big holidays throughout the year, we may block out dates so that last-minute orders can be taken care of. We’re sorry we can’t ship on your desired date, but you can use the calendar to select the closest day either before or after your desired shipping date.
The process is simple: you shop when it is convenient for you and then tell us when you want your gift to be shipped! You just specify a shipping date during checkout! Feel free to contact us if you have any concerns about your order! Just select the date you want us to ship your gift by clicking the date on the calendar!
We will bake, package and ship your order on the day you’ve selected! Of course, your credit card will not be charged until your order is ready to ship. You will receive a confirmation email and tracking information (if available) on the day your gift ships so you know we have taken care of your special gift!
IMPORTANT: You need to select the date you WANT THE ITEM TO BE SHIPPED! We cannot control the shipper’s delivery schedule, we can only make sure the shipper gets it on the day you select as the ship date. Depending on the method you select for shipping, you will need to leave enough time for the package to transit to the destination. Obviously, around the holidays, you may want to allow for some extra time. We will ship your gift on the day you tell us to (but may ship it a day early during busy holidays).
JUST TO BE DOUBLE-CLEAR: Do NOT put the date you want the gift to be delivered! We cannot guarantee a delivery date: we can only guarantee a shipping date. You will receive a confirmation email with tracking information (if available) on the day your gift is shipped! Feel free to contact us if you have any concerns about your order!